covenant eyes stops running, but I can still use the internet.

  • 1
  • Problem
  • Updated 2 months ago
We have found that very frequently covenant eyes simply stops running.  I cannot see it in the system tray, or on task manager.  However, we can still use the internet just fine and no logging is taking place.  I can double click on the covenant eyes program and it comes up like normal, I can see it again in the system tray, and the computer again requires a login to use the web.  We have three windows 10 computers running in our home, and we have seen this problem on all three.  Please help, my kids need this program running.
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Ryan Adams

  • 1 Post
  • 0 Reply Likes
  • very disappointed

Posted 2 months ago

  • 1
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Robert B, Official Rep

  • 257 Posts
  • 18 Reply Likes
Ryan,

Thanks for posting and reaching out to us. For the quickest assistance, please call 989-720-8000. A member of the Customer Service Team will be glad to help you. He/she will even be able to connect to your computer(s) and look things over, if you're okay with that.

If you're not able to call, let me ask some questions and provide an action step or two.

 - Have the computers had recent Windows updates? In some cases, Covenant Eyes (CE) works oddly after those. And the solution is to uninstall/reinstall CE.
 - Are you using an anti-virus program on those computers?
 - If so, what is the name of the program and do you know if it's been configured (set up to play nice with CE)?

We look forward to helping you resolve this!

Robert