Covenant Eyes on OnePlus 3, Android N...known issues?

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  • Updated 2 years ago
  • (Edited)
My son has a new OnePlus 3, and has upgraded it to Android Nougat.
He is encountering a couple of issues...
1) Battery is draining quickly
2) The UI is becoming laggy/jerky

Is there a way I can troubleshoot to see if CE is causing this (besides uninstalling/disabling CE?)

Are there any known issue with CE running on the OnePlus 3 or on Nougat?

I guess a related question would be - does CE on Android run as a background processes waiting for stuff to happen, or does it rather sit idle, and get notified when browse or app use events occur?

Thanks,

Paul
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blogofsongs .

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Posted 2 years ago

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tjcazoo

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Same issue with my LG V20 which came stock with Nougat. A quick uninstall of CE remedied the problem. It's unfortunate but I haven't been able to find a solution yet. CE support tried to help but wasn't able to find anything. What they'll ask you is if there are any other security/adblock apps running on your phone. I've since switched to Accountable2You on my devices-- would recommend it as it monitors ALL traffic from all browsers/apps.
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Annelise, Official Rep

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Hello blogofsongs 

Thank you for your post! We have recently discovered that there is an issue with battery drain and the Nougat OS. We have not seen a pattern yet with specific Android devices so our conclusion is that it is an issue with the Nougat OS. There are background processes that run on the Android device, so we are always reporting.

The good news: Our developers are aware of this new issue and are actively researching a solution. 

The not-so-good news: We currently do not have a fix for the battery drain with Nougat, but hope to have one in the near future. 

We apologize for the inconvenience and we hope to offer you a solution soon. If you have any further questions feel free to shoot me an email at annelise.hoshal@covenanteyes.com.

Best regards,
Annelise
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blogofsongs .

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tjcazoo and Annelise - thanks for your input, appreciate it.
On battery usage - will CE usage show up under "phone idle", or would it show up seperately? My son says "Phone Idle" and "Android System" show up as the biggest consumers.
(Edited)
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Annelise, Official Rep

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Covenant Eyes would show up separately. Phone Idle is referring to when the phone is idle and is still communicating with nearby towers and syncing data and the Android System is essentially the core of your phone and operating system.

There have been many reports of battery drain with Android Nougat in general, with some users noting high percentages with Phone Idle and Android System. So, even without Covenant Eyes it appears battery drain is an issue with a lot of Nougat users. 

Best regards,
Annelise