Covenant Eyes not working with Express or NordVPN WIndows

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  • Updated 2 months ago
No websites will load with ExpressVPN or NordVPN running?  What should I do?  Suggestions?  From what I read on other posts NordVPN was specifically said to be compatible.
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Das Rheingold

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Posted 2 months ago

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Robert B, Official Rep

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Das,

It's possible that something changed in NordVPN since the compatibility testing was done.

I couldn't tell from your post, so I'll ask this, are you using both VPNs at the same time? If so, they will "fight" each other. I spoke with NordVPN and asked about having multiple VPNs. Their answer: "You can have multiple VPNs installed on one device, but you should never have them both connected at the same time." Rather than getting two layers of protection, you'll get two programs working against each other.

As an initial suggestion and for the sake of identifying the problem, I would remove Express or Nord. Some programs will have additional items bundled with the VPN. One of those additional items could be in conflict with Covenant Eyes and the conflict shows up as a connection issue.

Testing you could do on your own is to remove both VPNs, while leaving Covenant Eyes in place, and see if the sites load. You can also do the reverse, remove Covenant Eyes but leave one VPN in place and see if the sites load.

My final suggestion is to contact our Customer Service team via chat or at 989.720.8000. If chatting or calling won't work for you, you can use email (support@covenanteyes.com). Whichever route you decide to take, a member of the team can take a closer look at this situation.

Robert
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Das Rheingold

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Thanks for the response Robert.  I am not using both of them at the same time.  When I disconnect both VPNs the internet works fine, but when I connect either VPN internet stops working.  If I click a link for example, it appears like it is working, it begins to load the page, but the loading never completes.  I will uninstall both and then try reinstalling one at a time first I suppose.  The VPN was working fine before Covenant eyes so it is definitely some kind of compatibility issue.  

Greg