Covenant Eyes (Mac) will not block Facebook or YouTube?

  • 1
  • Problem
  • Updated 4 weeks ago
For one of my users at the Teen level, Covenant Eyes will not block Facebook or YouTube, even though I've added both to the Block list. What's up with that? Help!
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Michael DeLon

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  • confused

Posted 4 weeks ago

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Robert B, Official Rep

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Michael,
Thanks for reaching out. I'll answer your question with three parts:
  1. If the user doesn't have the latest version of Covenant Eyes® for Mac (2.9.0), then please upgrade the user.
  2. Please also clear the history of any browser on that Mac.
  3. Some sites need more than one address/URL in order to be blocked/allowed effectively. In the case of Facebook, we usually add seven URLs in addition to the facebook.com URL.

If the combination of first two parts doesn't improve things, then please let us know. You can reach out here again, or call us at 877-479-1119. Phone support is available until 11:45 pm (EST), Monday - Friday.
Thanks for using Covenant Eyes®,
Robert
(Edited)
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Michael DeLon

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Thank you. Here's the update: 

After completing Steps 1 and 2, Facebook is now blocked, but not YouTube.

Further suggestions?
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Robert B, Official Rep

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Take Step 3. Contact us via phone (877-479-1119, Mon - Fri, 8 am -11:45 pm (EST)) or online chat (limited hours). A member of the Customer Service Team will be able to add the other addresses/URLs for Facebook, and take a look at what else might be causing this.