Covenant Eyes keeps getting turned off on Android

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  • Problem
  • Updated 1 month ago
Covenant Eyes tells me to go to accessibility and turn Covenant eyes on, but after a while it automatically turns off. Also isn't it easy to just turn covenant eyes off by turning the accessibility off. Please help because I do love the idea of this app and will need it
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Karl

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Posted 5 months ago

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Annelise, Official Rep

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Hello Karl,

Thank you for your post! Unfortunately, we are not the only company that are experiencing issues with accessibility getting randomly disabled. Essentially any app that uses accessibility is having the same problem. This is a know bug within Android that we cannot directly control. Something that may help with this is turning off battery optimization for Covenant Eyes.

1. Go into your Settings app
2. Inside of Settings do a search for 'Battery' or you might have to go under Device Manager to locate Battery.
3. The search should direct you to the Battery Settings screen. On this screen scroll until you see the heading 'Unmonitored Apps'
4. You will then need to tap on 'Add App', tap on the Covenant Eyes app that appears in the list, and then tap 'Done' in the top right corner to save the changes.

If would prefer someone to walk you through these steps or you have further questions please feel free to contact our Customer Service at 877.479.1119.

Best regards,
Annelise
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Karl

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Hi
Thankyou for getting back to me so quickly. I have one more question, if all it takes is for accessibiltiy to be turned off then isn't it then easy to circumvent covenant eyes
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Gerry Simmons

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I find it disturbing that folks from CE are silent on this apparent circumvention issue. I just found out about this a week ago, and apparently my 3 teenage sons have known about this for awhile. NICE! Thanks for NOT letting parents know and lulling us into a false sense of security with Android devices.
(Edited)
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Robert B, Official Rep

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Gerry,

I'm sorry that you feel let down and I wish I could fix that. What I'm about to say will not fix that, it will simply share our perspective on the matter. Please accept this in the humble, transparent-as-possible spirit it is sent with. We have not made any public announcements about the issue, but we have spoken with those who have asked about it. We have not been silent, we have been selective.

This stance has been in line with our long-time handling of issues that could lead to circumvention. Making a sweeping announcement about what might be happening on a particular OS would not serve the greater group, especially those that would struggle with such information. In this particular case, the issue, while problematic, has also been inconsistent. Sometimes it arises on an Android device and sometimes it does not.

Additionally, we are always working on ways to be better at what we do. In this case, our options for providing reliable and stable service on Android have been boiled down to two: 1) wait for an improvement in the Google-provided tools within Android or 2) create something that works on, yet doesn't rely on, the Android OS. This is a major crossroad and the Developers are exploring both options. We will release a new version when it meets our internal requirements.

I hope this gives you some insight into how we are handling this situation. If you'd like to discuss this over the phone, please call 877-479-1119 and ask to speak with a Manager.

Robert