Covenant Eyes issue on Work Computer

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  • Problem
  • Updated 9 months ago
I was using Screen Accountability beta on my work computer. Last week, I restarted my computer for the first time in a while. When it was booted up and CE was running, I could no longer access my company intranet page that I need to do my job. I can access other internet sites without issue. I discovered through my IT department that the DNS server was incorrect and that something (presumably CE) was forcing it. I had to sign out of CE in order to access my work intranet. Now I have installed the latest version of CE and the issue persists, even after rebooting. And now I can't sign out anymore. If I can't get a solution I will have to uninstall CE on this computer. I don't understand how this wasn't an issue until last week.
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Julian Spiegler

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Posted 9 months ago

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Mark Donovan, Quality Assurance Analyst

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Hello Julian, that would be our blocking service under screen accountability. To implement that blocking, we need to set the computer's DNS servers to 127.0.0.2 for ipv4 settings and ::6 for ipv6 settings.

I also do not know why it only started becoming an issue last week-it should have occurred immediately after you switched to screen accountability. In any case, you will unfortunately want to remove the blocking service from your username on your computer altogether. I can't see a scenario where we would be able to implement blocking without controlling the DNS settings on a computer.

I'm sorry about the issue! Let me know if you have any further questions!