Covenant Eyes doesn't open on Windows, possibly related to .NET

  • 1
  • Problem
  • Updated 10 months ago
  • (Edited)


CE should automatically run and sign in at logon, but it does not. I got these error messages on successive boot-ups. Although the CEHelper application is running in Task Manager, there is no CE icon in the system tray so I am unable to sign in and gain Internet access.

I am running Windows 7 SP1 and CE had worked fine since I installed it about 6 weeks ago. Last weekend I updated Windows and installed Office 2013. One of the largest updates was to .NET Framework/Visual Studio which might explain the error message. If you have a developer or project called Jenkins, then that would be a good place to start because the directory tree in the screenshot doesn't relate to anything on my system.
Photo of MRF

MRF

  • 8 Posts
  • 0 Reply Likes
  • disappointed

Posted 4 years ago

  • 1
Photo of MRF

MRF

  • 8 Posts
  • 0 Reply Likes
I still have problems. CE crashes on about 9 out of 10 boots. The CERestart application runs but CE never restarts. Why it works on 1 in 10 boots is a mystery - I'm not doing anything differently.
Photo of Mark Donovan

Mark Donovan, Quality Assurance Analyst

  • 68 Posts
  • 5 Reply Likes
Hm. That one is a bit weird. Let's start off with this question: what version of Covenant Eyes is installed on your machine?
Photo of MRF

MRF

  • 8 Posts
  • 0 Reply Likes
Sorry for slow reply. It's running CE 5.2.106.
Photo of Mark Donovan

Mark Donovan, Quality Assurance Analyst

  • 68 Posts
  • 5 Reply Likes
Alright. My lead tech isn't aware of any projects related to a jenkins directory, but I can make a triage ticket for our developers to see if they might be familiar with that at all. It make take some time to get word back from them, however.

In the mean time I think your best option would be to try uninstalling that version and reinstalling the new version, 5.3.2. This looks like the sort of failure that happens when Covenant Eyes loses a file, so I think ensuring that you have an intact version of Covenant Eyes would be a good place to start.
Photo of MRF

MRF

  • 8 Posts
  • 0 Reply Likes
This is a rather late (!), but in case anyone else has the same problem: I eventually tracked it down to the fact that certain Windows Updates weren't installing properly because they had to be loaded in a specific order.