covenant eyes does not work fully for android, pc, mac or iPhone

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  • Updated 3 years ago
Covenant eyes does not work fully at all on any of our devices, we have had to install other apps, login into other accounts through the software on our laptops, and there are way too many loop holes that are just not safe, loop holes that no body even has to search for to find. You can use youtube, you can also type in the word gif into the google search egine when covenenant eyes is not signed in, you can access to interent still. Even when you click automatically sign in, or keep sign it or anything, this is a major loop hole that i wish we knew about before purchasing. Youtube and google works no matter what, covenant eyes NEVER blocks them for good. On andriod, you can easily change the system administer priveleges taken away from covenent eyes undetected then do whatever you want without covenenant eyes knowing what websites you are on. Even when we block websites, even when we are signed in or signed out, youtube and google still work. This is absurd, how come this is not fixed and what else can we do.?????
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cindy

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  • upset, hurt, mad

Posted 3 years ago

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Gerry Simmons

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What platforms are you writing about??

Under Windows 7 - I have never seen the symptoms you are claiming. If CE isn't logged in, you get NO access to the internet, just like in a Hotel when you haven't logged in. In Windows 10, even if you are logged in, I've had situations where internet access is blocked.

I've been working on Android phones since they were first released. Not sure what you mean about "System Administrator privileges," since to my knowledge, there are none. Android is a Single User device.
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Annelise, Official Rep

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Hello Cindy,

I sincerely apologize for the difficulties you've been experiencing and I hope we're able to resolve these for you. Upon a quick glance at your account, it appears that presently only a Windows PC has our software installed, however it was only a quick glance and I could've easily overlooked other devices that have Covenant Eyes installed on as well.

I think the best way for these issues to be addressed/resolved is by calling our Customer Service, 877.479.1119, at your earliest convenience or if you would like to email me at annelise.hoshal@covenanteyes.com we could set up a time for a Customer Service Representative to call you. 

Thank you, Cindy, for contacting us and I hope we hear from you soon so we can resolve these issues for you.

Best regards,
Annelise
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Gerry Simmons

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I see that you are referring to OS X on a Mac. I have experienced the same behavior on a Mac. Totally locked down.

On iOS, CE admittedly does not block the internet as effectively. They ask you to use Parental Controls and enable Restrictions, and turn off all apps you don't want children having access to, including the Safari Browser. They ask you to install the CE browser. This, however, does not block internet access to uncensured content via links in emails, text messages, or other apps. This is not an ideal solution.

I have not tried CE on Android - perhaps I should. It may have the same issues as an iOS device.
(Edited)
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cindy

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]His computer is a Windows 8 PC and his phone is an android 4.42, HTCsense version 6.0, The main issues is on his laptop is when your logged out of covenant eyes YouTube and google (when gif is typed into google) can function and on android covenant eyes can have its administrator privileges removed then deactivated by the user without needing to be uninstalled. What needs to happen for the protection of all your consumers, is there should be no internet access when logged out of covenant eyes, always block YouTube. And on Android it should not be allowed to be deactivated without calling the customer service of covenant eyes. That way the accountability person will be notified if the person deactivated their covenant eyes. 

 

Is there another laptop and phone that works better than this in protecting against these loop holes because he will buy it or pay for whatever? Or another method we can use along with covenant eyes? (We tried using the host file on the computer which didn’t work to block YouTube and google)

 

What kind of laptop and phone works best with the least amount of loop holes, or none at all when taken the right steps? We want a phone and laptop that is responsive to COMPLETE control to block sites, not allow internet to work when covenant eyes is logged out and not allowed to deactivate covenant eyes.

 

What should we do to get more detailed information about the sites visited instead of just “web content”?

 

How do we block him from using incognito? 

 

What search engine works the best?

 

We are using google chrome, we tried using Firefox and internet explorer but the same issues occurred on his laptop.

 

On his laptop (Dell with Windows 8), these are the issues: 

These issues all involve not being logged into covenant eyes 

Generally, when logged out of covenant eyes, there will be no internet access permitted. However, if you are on google browser and signed out of covenant eyes, you are still able to use google. 

  •  Take note, when you are signed out of covenant eyes and on the google browser, you will only have access to the internet while on google (specifically images) if you type the phrase “gif”. Which stands for graphic interchange format. Without the specifics known, typing gif into google search engine while signed out of covenant eyes will allow you to have full access on google without filtering or accountability.

Also, covenant eyes does not block YouTube, despite being blocked by covenant eyes properly. On many occasions, it works even when being logged out of covenant eyes and does not report this. Usually this occurs when the laptop hibernates if that is the right word (screen turns black). 

 

Covenant eyes does not report incognito either, so the user is allowed to use this feature without covenant eyes reporting anything back to the admin

 

Issues with covenant eyes on android phone (HTC): (even when you can restrict access to the settings app to prevent using the administrator settings to bypass Covenant Eyes, you can still remove device administration privileges from covenant eyes)

 

Once covenant eyes is installed on the phone, the user can just go to settings, then security, then device administrator, then uncheck the box that says “allow covenant eyes to manage device.” After denying covenant eyes administrator control, the user can go to settings then apps then click on the covenant eyes app and click force stop. You can also click on or off for covenant eyes. At this point the user can access the internet without being tracked, and can activate and deactivate covenant eyes as they wish without being tracked. Covenant eyes still has pop ups but still can’t stop you from accessing the internet. 

 

I appreciate your email, and I pray you can help us. It has been extremely hard. 

 

Thanks, Cynthia and Solomon

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Annelise, Official Rep

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Hello Cindy,

It's becoming increasingly clear that this would be best handled over the phone with Customer Service at 877.479.1119 or via email. My email annelise.hoshal@covenanteyes.com.

Annelise