Covenant eyes closes the connection to some sites?

  • 1
  • Problem
  • Updated 4 years ago
Covenant eyes is closing the connection to some sites instead of opening the Blocked Site page, so my filter guardian can't unblock it. This happens on sites that aren't even blocked. I've confirmed that Covenant Eyes is doing it. 
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Jesse Erwin

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  • annoyed.

Posted 4 years ago

  • 1
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Annelise, Official Rep

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Hello Jesse,

I apologize for the difficulties that you've had accessing some websites. Is it possible that some of these sites that you do not have access to are sites that have been entered into your allow list? For many sites there are a series of URLs needed to unblock the entire website and I was wondering if that's what was happening in your case. 

The first thing you can check is the version of your Covenant Eyes software. Our latest version is 7.2.0, if you're running a version number lower than that I would first suggest upgrading your Covenant Eyes software. If you are running the latest version, I would then suggest calling our Customer Service at 877.479.1119. We would be more than happy to resolve your technical problem!

Best regards,
Annelise