Covenant Eyes cannot be uninstalled

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  • Question
  • Updated 2 weeks ago
Good Morning, I have upgraded my laptop from a HDD to a SSD. I had installed Covenant Eyes as an agreement with my girlfriend who is now my fiance. Covenant Eyes is failing to let me access the internet and this may have occurred when copied the HHD to my new SSD. The program suggests that I uninstall Covenant Eyes and then reinstall. I am unable to do so because the uninstall code/password does not appear. I believe Covenant Eyes is blocking access to the internet so am unable to access the password, a true catch 22 I believe. May I please ask for assistance as I would like to uninstall Covenant Eyes, and then reinstall it so as permit the program to run as intended. I do look forward to hearing from you soon, as the computer is near useless in this state.
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Sean Beecher

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Posted 2 weeks ago

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Photo of rx7145 .

rx7145 .

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This has been a problem with CE for years. If you call them they can talk you through a work around.
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Sean Beecher

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Thank you for your reply. 
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Robert B, Official Rep

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Sean,

Your best bet will be contacting Customer Service at +1.989.720.8000 or by using live chat from your mobile (click the chat option on the My Account page). If it would be helpful for a member of our team to call you, then please email support@covenanteyes.com and they'll make the arrangements.

Robert