Corporate DNS over VPN for Corona Virus

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  • Updated 2 weeks ago
With the coronavirus, we're being asked to work from home for the 1st time and I am using a corporate VPN to access my corporate network.  Windows 10, x64, using filtering + screen accountability.

When connected to the VPN, I can access the internet fine but can't resolve host names on the corporate network. For example, "ping google.com" works but "ping mycompany.server" doesn't. This shows that the DNS settings from my LAN adapter are working, but the DNS settings from the VPN adapter don't seem to be working. I don't have any special DNS settings on my home network, just automatic from my ISP.

If I go to the CE Dashboard from the tray icon and look at the managed DNS settings, it reports something like this:
  • Ethernet  -- IPv4: Automatic -- Currently managed
  • Ethernet  -- IPv6: Automatic -- Currently managed
  • Wifi -- IPv4: Automatic -- Currently managed
  • Wifi -- IPv6: Automatic -- Currently managed
  • Corporate VPN -- IPv4: static 1.2.3.4, 5.6.7.8 -- Currently managed
  • Corporate VPN -- IPv6: Automatic -- Currently managed

So it looks like CE is aware of my corporate DNS servers 1.2.3.4 and 5.6.7.8 but isn't using them. I'm asking my IT people to nslookup IP addresses for me, so I can workaround this for now but let me know if there's anything I can do to fix this!

For other people reading this, I found this thread to be helpful too, but this is a slightly different issue:  https://helpforum.covenanteyes.com/covenanteyes/topics/custom-dns-on-ios
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Ethan Law

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Posted 2 weeks ago

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Robert B, Official Rep

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Ethan,

Thanks for reaching out, and for being diligent about being smart online.

If I'm tracking correctly with you, you have one more option - turn off the CE filter that wants to use the DNS settings for CleanBrowsing. It's only our filter that wants to use specific DNS settings. That should negate the DNS conflict you're seeing.

Other than that, you are in a tough spot because, as you noticed, our filter is hard-coded to use certain DNS settings. The only other option might be a different VPN since some do not force the DNS settings. But, obviously, that's up to your IT people/company policy.

Robert
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Ethan Law

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turn off the CE filter that wants to use the DNS settings for CleanBrowsing.
How should I do that?
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Robert B, Official Rep

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Log into your online account, and go to your Profile.

There should be a Services box on the right side of the screen. (If it's not there, that means the Admin of your account has to log in and make the change.)

Select 'Screen Accountability' and click the blue 'Save' button.



At that point, you can refresh the CE program (click the CE icon in the Hidden Icons area and click the "Refresh" option in the pop-up menu) and try the VPN connection.



If that doesn't seem to help, then reboot the computer and try the VPN connection. 

If that doesn't resolve the issue, please let me know.