connection speed

  • 1
  • Problem
  • Updated 12 months ago
There are other threads about this, but none of them are recent, so I thought I would revive this. On my phone Covenant Eyes works great, but on my desktop, my internet access slows down immediately when I install it, and speeds up immediately when I uninstall it. Note though, that a speed test doesn't reflect this. It just takes a lot longer to find a site and connect to it. Sometimes it will even time out. I'm using an ether-net 1 gigabyte connection to my local LAN and have a 500 mbs fibre optic connection to the internet. I want to use Covenant Eyes, but I find this very frustrating, since I have a home office, doing writing, and do a lot of research online. 
Photo of Lester Bauman

Lester Bauman

  • 7 Posts
  • 1 Reply Like

Posted 12 months ago

  • 1
Photo of Mark Donovan

Mark Donovan, Quality Assurance Analyst

  • 70 Posts
  • 6 Reply Likes
Hello Lester! There can be a few different reasons why Covenant Eyes might cause slowness on a computer, but the most common one is due to our filtering service. Do you happen to use our filtering service?
Photo of Lester Bauman

Lester Bauman

  • 7 Posts
  • 1 Reply Like
Yes, I use both filtering and accountability.
Photo of tekFranz

tekFranz

  • 24 Posts
  • 2 Reply Likes
Hello Lester. Are you using an Anti-Virus in combination with Covenant Eyes? Sometimes exceptions need to made in the Anti-Virus software to allow CE to do its good work. 

Photo of Mark Donovan

Mark Donovan, Quality Assurance Analyst

  • 70 Posts
  • 6 Reply Likes
tekFranz brings up another good possibility for a cause for slowness in your antivirus. Our filtering service and slowness due to an antivirus are two of the biggest causes for slowness on a computer. I think it would be a good idea to check both of these possibilities out. Here would be my recommendations:

1. To speed up issues due to filtering, it's good to build up a whitelist for commonly accessed sites. I'd either give your filter guardian a list of websites you commonly visit to be added to your allow list, or have yourself made your own filter guardian temporarily to add safe sites you commonly visit to your allow list yourself.

2. If you are familiar with creating exceptions for executables within your antivirus, please exclude the following 5 processes, all located within the directory C:\Program Files\CE
authServer.exe
CovenantEyes.exe
CovenantEyesCommService.exe
CovenantEyesHelper.exe
CovenantEyesProxy.exe
If you are unfamiliar with creating exceptions for executables within your antivirus, simply respond to this thread with the name of your antivirus program, as well as the type (personal vs enterprise, free vs paid, etc.) and I should be able to give you more detailed instructions.

Please try both of those things and let me know if that seems to help speed things up with your connection or not.