Chrome says covenant eyes is malicious software.

  • 13
  • Problem
  • Updated 5 years ago
  • Acknowledged
Attempting to install the latest version of Covenant Eyes, Chrome tells me that the executable is "malicious." I am concerned about installing the new version at this point, given that message.

Here are some screen captures showing the problem.
http://screencast.com/t/X9PT70AaXnJ3
http://screencast.com/t/vn3mnmvob
http://screencast.com/t/rzxgvi40L
http://screencast.com/t/riwtq9dw
http://screencast.com/t/EIBh7QBpVP


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RJ

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  • unsure

Posted 5 years ago

  • 13
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Patrick Smith, Alum

  • 147 Posts
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Hi Ross. I am sorry for the headache. I completely understand your suspicion. Please believe me when I say that we're every bit as frustrated by it as you are! Our Windows download has been marked as malicious by Chrome intermittently now for a little over a month. We've scoured Google's documentation for a cause, and we've made several incremental changes in areas that we hoped might resolve it. We'll make a change, request a review through Chrome, they'll remove the malicious tag, and a few days later, Chrome will automatically mark the download as malicious again. Because of the lack of documentation and direct communication from Google, we're not sure of the ultimate cause. We're presently in development on a fundamental change to our download process. We expect that will resolve the issue. Until then, please accept our apologies, and know that we're working diligently to resolve it....again. 
Patrick Smith

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Josh Mills

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This worked for me:
  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the "Privacy" section.
  4. Deselect the "Enable phishing and malware protection" tick box. Note: When you turn off these warnings you also turn off other malware and phishing alerts.
Now try download Covenant Eyes again.

Just remember to turn the protection back on when you're done!
(Edited)
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A Google User

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Rather than changing your Privacy settings, you could simply go to the Chrome Downloads section and choose to "Recover" the malicious file. It will prompt you again and you have to click on "Hurt me plenty" - Chrome will then proceed to download the "malicious" file.

Here is the URL for Chrome's Download section:
chrome://downloads/