Chrome says covenant eyes is malicious software.

  • 13
  • Problem
  • Updated 5 years ago
  • Acknowledged
Attempting to install the latest version of Covenant Eyes, Chrome tells me that the executable is "malicious." I am concerned about installing the new version at this point, given that message.

Here are some screen captures showing the problem.
http://screencast.com/t/X9PT70AaXnJ3
http://screencast.com/t/vn3mnmvob
http://screencast.com/t/rzxgvi40L
http://screencast.com/t/riwtq9dw
http://screencast.com/t/EIBh7QBpVP


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RJ

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  • unsure

Posted 6 years ago

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Patrick Smith, Alum

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Hi Ross. I am sorry for the headache. I completely understand your suspicion. Please believe me when I say that we're every bit as frustrated by it as you are! Our Windows download has been marked as malicious by Chrome intermittently now for a little over a month. We've scoured Google's documentation for a cause, and we've made several incremental changes in areas that we hoped might resolve it. We'll make a change, request a review through Chrome, they'll remove the malicious tag, and a few days later, Chrome will automatically mark the download as malicious again. Because of the lack of documentation and direct communication from Google, we're not sure of the ultimate cause. We're presently in development on a fundamental change to our download process. We expect that will resolve the issue. Until then, please accept our apologies, and know that we're working diligently to resolve it....again. 
Patrick Smith

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RJ

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Thanks Patrick for your prompt reply. I understand the issue. I simply wanted to ensure that the was an issue with Google and not something malicious that found its way on to a CDN server

 

Knowing you are aware of the issue and that it is in fact a an issue with the crazy world of Google integration resolves this issue to my satisfaction.

 

Thanks,

 

Ross

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Josh Mills

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This worked for me:
  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings and find the "Privacy" section.
  4. Deselect the "Enable phishing and malware protection" tick box. Note: When you turn off these warnings you also turn off other malware and phishing alerts.
Now try download Covenant Eyes again.

Just remember to turn the protection back on when you're done!
(Edited)
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A Google User

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Rather than changing your Privacy settings, you could simply go to the Chrome Downloads section and choose to "Recover" the malicious file. It will prompt you again and you have to click on "Hurt me plenty" - Chrome will then proceed to download the "malicious" file.

Here is the URL for Chrome's Download section:
chrome://downloads/

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Patrick Smith, Alum

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Thank you, Josh.
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bradandrews

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Just bought a brand new Acer C270-2827 Chromebook. Trying to download CE. Turned off the malware and phishing alerts but still getting this message at the end of the download process: "The file type is not supported. Please visit the Chrome Web Store to find an app that can open this type of file." Please advise.
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Alaina

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Could you clarify for me which of our programs you are trying to install?

We don't actually have a version of our desktop client for the Chrome OS, only Mac and Windows, which may be why you are getting that message.
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bradandrews

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We are trying to download Covenant Eyes. If this is a Chromebook laptop, does that mean there is no possibility to get CE on it?
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Chad, Alum

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Hi Brad,

Unfortunately, Covenant Eyes won't function properly on a Chromebook. An operating system is required for the CE software to run, and the Chromebook is essentially just a browser.

We are however, aware of the growing popularity of Chromebooks and similar devices. It is entirely possible that we will someday be able to monitor a browser only device, but at this time I cannot give any kind of estimate when that day may be.

Chad
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Johan

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I also tried downloading CE via Chrome, but got that message about malicious software.  Then I tried disabling the phishing protection, as recommended on your website, but still had no joy.  I then decided to use Internet Explorer for the download, and now I have porn protection again!

Johan M

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Jake, Employee

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Official Response
Hello Everyone!

There has been a bit of discussion on this and we appreciate that some of our awesome members have shared suggestions on how to complete the download. While these methods work, the one posted by A Google User is the quickest and easiest. I have put together a more comprehensive guide on that process. This guide covers how to download Covenant Eyes version 5.0.4.280 for Windows with Chrome.

  • Click the DOWNLOAD NOW button at the top of the Downloads page.



  • Chrome will display a notification at the bottom left of the page stating that This file is malicious, and Chrome has blocked it.  Click the Dismiss button.




  • You will now need to open the Downloads tab in Chrome. You can get to it by hitting Ctrl+J or by clicking the Controls button in the upper right hand corner of Chrome (it looks like three lines) and then click the Downloads option.



  • In the downloads tab you will find a familiar red icon and message. Click the Recover malicious file link.



  • Chrome will display a message, inaccurately stating that the file will harm your computer. One of the options available highlights Google's sense of humor and will be the option we want. Please click Hurt me plenty.




  • At this point, the file will show up in the download tab as intended and ready to install.







Thanks for taking the time to read. Be safe out there!
(Edited)
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Zack Guy

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This didn't work, the Controls button is different and the Ctrl+J doesn't work either.
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Jake, Employee

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Hey Zack,
Would you mind sharing which version of Chrome you are using? I'd be more than happy to show the alternatives here.

Thanks!