Chrome Remote Desktop - Unable to start on PC

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  • Updated 2 weeks ago
Good day,

As shown in the screenshot below I am unable to set up Chrome Remote Desktop on my PC.
This is as far as I am able to get; the "starting..." no longer progresses. This issue has been present since July of 2019.

I am using Windows 10 and CE v. 8.1.7.

Please help! This was a great convenience.



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PCP

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Posted 2 weeks ago

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Robert B, Official Rep

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PCP,

I'm not sure yet that this is a Covenant Eyes (CE) issue. I say that because CE is not designed to stop people from downloading a new program. Let me ask a question and suggest some next steps.

  1. Do you have an antivirus program? If so, turn it off and try installing Chrome Remote Desktop (CRD).
  2. If you don't have an antivirus program, use the free version of Malwarebytes to scan your computer. 
  3. If you have the CE filtering service for your username, then turn it off, refresh CE, and try to install CRD.
Let me know how that goes, and we'll go from there.

Robert