Change password

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  • Question
  • Updated 1 year ago
How to change password
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Jo

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  • I need to change my password but can't find the option in My Profile. I can see security question but not password. Any help would be greatful.

Posted 1 year ago

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Shawn Pillsbury, Official Rep

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Hi Jo,

You can change your password on the Sign In page.  

1) https://covenanteyes.com/myaccount/login/?next=/myaccount/account/
2) Below the "Sign In" Button you'll see a "Reset Your Password" option.  
3) Click on that hyperlink 
4) Follow the steps on the "Reset Your Password" page.
  1. Enter your Covenant Eyes username (Forgot Username?)
  2. Enter the e-mail associated with your username
  3. We'll send an e-mail with instructions on how to reset your password

5) The body of the email will look like this:

You have asked for your Covenant Eyes password to be reset. To choose a new password, please click here.


If you run into any issues resetting/changing your password you can contact Covenant Eyes Customer support.  They'll be more than happy to assist you.

8 a.m. to midnight (EST) Monday - Friday
10 a.m. to 6 p.m. (EST) Saturday
Toll Free within US 1.877.479.1119
Outside the US +1.989.720.8000
support@covenanteyes.com


Thanks, 


Shawn Pillsbury

Covenant Eyes

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Jo

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Hi thank you. I changed password but now hubby cant use any internet on his phone. I changed password back to original but still no internet. Please help asap.
Photo of Shawn Pillsbury

Shawn Pillsbury, Official Rep

  • 51 Posts
  • 16 Reply Likes
Hi Jo,

Your best option at this moment is to give Customer Support a call.  They are available until midnight (another 30 minutes).  

Thanks,

Shawn Pillsbury