CE not blocking after log-in

  • 2
  • Problem
  • Updated 4 years ago
I'm able to access any blocked website so long as I enter the url just before I log in to CE
Photo of Christian Halbert

Christian Halbert

  • 3 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 2
Photo of Annelise

Annelise, Official Rep

  • 258 Posts
  • 13 Reply Likes
Hello Christian,

Thank you for contacting us! The issue you are experiencing is not normal Covenant Eyes behavior. When you begin browsing the Internet, the activity should trigger Covenant Eyes to either sign in automatically or bring up a log in box. Most importantly, the website should not load. We apologize for the difficulties and would love to assist you in resolving this issue! Please contact our Customer Support at 877.479.1119.

Best regards,
Annelise