CE is not compatible with Sonicwall VPN clients

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  • Updated 1 year ago
I installed Covenant Eyes on my Windows 10 Surface Book, and now my Sonicwall Mobile Connect VPN client isn't connecting ("The network connection could not be found").  Uninstalling CE brought it back.  I've also tried SonicWall's NetExtender client as well, but it also gave the same error.  

A few tidbits of info that might be helpful:

I'm trying to connect over port 443 (straight SSL) so it's not a firewall issue as best as I can tell.  

I also tried the latest beta version, which looks like it has fixes for some other VPN clients.  That version just died repeatedly with an endless barrage of bug alerts.  :D

I've also got Covenant Eyes on my Samsung Galaxy S7, and the Mobile Connect client, and both are working fine on that device.  (I know, different OS's and architectures, but maybe it'l help).

I'm going to try to see if I can figure out how to connect with the built-in Win10 VPN client, but otherwise I'm out of ideas.  Do you guys have any?

Thanks!

Justin
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Justin Walton

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Posted 1 year ago

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Steel

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From my limited investigation of the desktop clients, they appear to all run VPN clients. Not sure if double VPN is recommended or not. I'm also interested in the resolution of this one...
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Syd, Official Rep

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Hello Justin, 
   Thank you so much for posting in this forum. I am sorry to hear you are experiencing compatibility issues with Covenant Eyes and your work VPN. Typically, Covenant Eyes will run alongside VPNs as long as Covenant Eyes is installed *first* to the machine. So try the following:

1. Uninstall Covenant Eyes
2. Uninstall Sonicwall
3. Install Covenant Eyes
4. Install Sonicwall

If you have any further questions, or the above steps do not resolve your issue, please reach out to our Customer Service Team. Our phone number and hours of operation are listed below.

Best Regards,

Syd
Customer Service Representative
M-F 8:00am-11:45pm & Sat. 10:00am-5:45pm EST
(US) 989-720-800 (IN) 877-479-1119