CE is blocking library digital media site

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  • Problem
  • Updated 3 years ago
My library subscribes to a digital media service called Hoopla (hoopladigital.com), which loans comics, tv shows, movies, music, etc. to library card holders. For whatever reason, CE has decided to block this. This honestly makes no sense to me, based on the fact that it allows Overdrive (another library service that loans ebooks) and pretty much every provider of streaming media I can think of offhand. Can this website be unblocked (or bumped down a filter level, or however that works)?
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  • frustrated

Posted 3 years ago

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Annelise, Official Rep

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Hello BarneyFifeFan,

Thank you for your post. I took a look at what level we rate hoopladigital.com at and we currently rate it at a Teen filter setting. As long as you have your filter set is set at Teen or higher this website should not be blocked by Covenant Eyes. There are a few things to remember when adjusting your filter settings that you might find helpful for this particular issue:

1. Any time you make filter adjustments you will be required to restart the computer or refresh the Covenant Eyes software before the changes take effect.

2. The block list will override the allow list. If you previously had a website in your block list, but then place it in the allow list or adjust the filter sensitivity level, make sure you remove that website from the block list or else it will remain blocked. 

3. Don't forget to click the 'Save' button at the bottom of the Filter Settings page. If you navigate away from the page before clicking 'Save' any changes made will be lost.

If you are requiring further assistance please feel free to contact our Customer Service at 877.479.1119. We're available Monday-Friday 8am-11:45pm EST and Saturdays 10am-5:45pm EST.

Best regards,