CE for iOS update (Version 5.2.1 on 4/26/2019) causes MASSIVE problems with network connectivity

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  • Updated 1 year ago
Over the weekend, my iPhone Xs running iOS 12.2 started acting weird and I believe it is due to the most recent CE iOS update (Version 5.2.1) that is in the App Store dated 4/26/2019.

I would lose the WiFi connection and be on LTE even though I was near a WiFi access point. I rebooted my phone and nothing changed. I discovered that if I put the phone in Airplane mode for a few seconds and then went back to normal, it would reconnect to WiFi for a few minutes. Then the WiFi icon in the upper right corner of the screen would go off and I'd be back on LTE again. When I went to the Settings page, I would see the text next to the VPN button say "Connecting..." for a couple of seconds, then go back to normal, then go back to "Connnecting..." again. This repeated several times and the only way I get WiFi back, only for a few minutes, it to turn Airplane Mode on/off.

I thought there might be an issue with my home network but the same thing happens on the guest network where I work.

I have been unable to maintain a reliable network connection since this most recent update.

Interestingly, the same version of the app on my iPad works just fine but it is a WiFi only model (no cellular modem).

This is a SERIOUS regression and has made my iPhone Xs virtually unusable. I don't want to remove CE from my phone but this issue with the VPN needs to be root caused and resolved quickly.

If someone from the CE engineering team would like help in debugging the issue, please let me know. I am a software professional and would be happy to help because I think it's a great product.

Thanks in advance,
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  • frustrated

Posted 1 year ago

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Photo of Robert B

Robert B, Official Rep

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Thank you for describing well what's going on, and thank you for the compliment. Not to insult your expertise, but I need to cover the basics and start with an elementary question. Did the CE app update itself, or was it a fresh install of the app? If it was an auto-update, I'd suggest deleting and reinstalling the app. As simple as that is, it often irons things out.

The next step would be two-fold:
  1. Make sure CE is allowed in Settings > Cellular.
  2. Check that Background app refresh is enabled for both WiFi and Data. Go to Settings > General > Background App Refresh. Press "Background App Refresh" and make sure that "WiFi & Cellular Data" is selected. Then go back a screen  and make sure that Covenant Eyes, in the list, is toggled on.
Our iOS app is the most widely used one by our members. So, if you found a bug, we'd be grateful that you spoke up and we'd at least collect debug logs. Let's check the basics and if things are still goofed up after that, let me know and we'll go from there.

Thanks Derek!

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Hi Robert,

Thanks for your quick response.

The app was auto-updated over the weekend.

Before I tried re-installing the app, I checked the settings you suggested and they all appeared to be fine. So, I deleted the app and re-installed it and so far, everything looks good. Something apparently went haywire during the update process. If there is anything I can do to help you try to reproduce the problem, let me know.

Thanks so much for your help. If the problem reoccurs, I'll jump back on and let you know what's up.

All the best,

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I had the same issue. I uninstalled the app then reinstalled and it worked much better.