CE and public hot spots - Mac OS

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  • Problem
  • Updated 5 years ago
I love CE and have recommended it to a lot of people. But lately, I've been having major problems with CE and public hot spots on my MBP. After talking with support, it would seem there is a known problem with CE and the captive portal at some locations (Starbucks and Panera to name two of the most popular, but I've also had trouble at McDonalds too). 

Today, I had some VERY important things to get done while away from the office. I stopped at Starbucks and for 30 minutes messed around (while on the phone with support) trying to get connected. After rebooting several times trying to get Safari running BEFORE CE starts I gave up. This is not acceptable and needs to be resolved as soon as possible. 

I was told by support that something is in the works. Can someone speak to the time frame on this fix? In the mean time, I've had to uninstall CE just so I can work off site using public hot spots.
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Larry Clair

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  • frustrated with CE.

Posted 5 years ago

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John, Official Rep

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Something is most definitely in the works.

 I apologize for the trouble you have had at hotspots, they are certainly tricky to navigate properly from a software perspective, but I am not leveraging that as an excuse.

If you are an accountability only user, than the next major update we drop will have substantial improvements for users at hotspots. Filtering will still have some of the same issues, but that is something we can iterate on improving once the initial tech drops in our new release.

Timeline is hard to fully predict now, but we have some internal testers running an early beta version of the software and the testing is looking promising. I'm optimistic that we will have a build ready to release before the end of the year (2014)

Hang tight, and thanks for sharing your concerns
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Larry Clair

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Thans for the quick reply. I'll keep my eyes open for the update.