Can't uninstall from Windows 10

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  • Problem
  • Updated 4 years ago
  • (Edited)
I need to update my CE and I am currently running version 5.4.3. I tried downloading and install the current version from the website a few days ago and the update installed but did not work. 5.4.3 is still what appears on my computer even after restarting. Now when I go to uninstall and enter the uninstall code it tells me I need to enter a valid uninstall code. When I click ok to close this box in continually pops up again and again. I really need to update to the newest version because a bug in the old version is keeping my software from functioning properly.
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  • annoyed.

Posted 4 years ago

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Keith, Employee

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Hello!  The uninstall code does change every day, so you probably just need to generate a new one.  If you have further problems, you can give us a call at 1-877-47-1119 and one of our representatives can help you, or email us at