can't uninstall

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  • Question
  • Updated 8 months ago
When trying to uninstall getting a "installscript setup launcher unicode has stopped working" fail message. Anyideas?
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rx7145 .

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Posted 8 months ago

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Matt Thompson

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Unfortunately, the only solution to this issue that I've found is to boot Windows into Safe Mode, then uninstall Covenant Eyes.
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
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Annelise, Official Rep

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Hello rx7145,

Thank you for your post and I apologize for the issues you've been experiencing. If Matt's suggestion of uninstalling in safe mode does not work please contact our Customer Service at your earliest convenience and we'll be able to provide a solution for you!

We can be reached at 877.479.1119 and are available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST

Best regards,
Annelise
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rx7145 .

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Thanks. Tried safe mode with no luck.
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rx7145 .

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Had to call in and support walked me through the work around. 

Hope this gets fixed soon.