Can't See Actual Viewed Content

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  • Question
  • Updated 9 months ago
When viewing my husband's report, everything is listed as dns. Web browser, apps, etc. Therefore, I am unable to open anything to see what was actually viewed. There is some activity flagged and I can't even see what was actually viewed. Just a dns webpage that can't be opened. I am having to just take him at his word but isn't CE supposed to help so I actually know? Very frustrated and!
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Posted 9 months ago

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Photo of Robert B

Robert B, Official Rep

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I'm sorry about the anxiety. Let me share what I know.

  • The DNS prefix tells me that the URL/link was detected on a mobile device (cell phone or tablet).
  • The DNS prefix and your post tells me that your husband is likely using our original service, Internet Accountability. The job of that service is to see and rate as many links as possible. 
  • The trouble is that while our app does catch all the links a mobile device makes, it's hard to determine if they are in the background or not.
  • Sometimes, when those links are copied, pasted and have had the DNS part removed, the link will load. But not all the time. 
  • There can be varying reasons they don't open/display: that link could've been a small piece of a whole page, it could've been a pop-up ad (essentially a temporary page that doesn't exist anymore), etc.

So I have two suggestions:
  1. Switch to our Screen AccountabilityTM service. It uses random screenshots to provide accountability. Although the images are blurred they should be clear enough to know what was actually viewed. That should be an upgrade from a bunch of links you can't open.

  2. Contact our Customer Support team at 877-479-1119, or via chat. They can't look at the report, but they can provide education about reports. They'll also be able to take a closer look at the account, and based on what they learn, they might have an additional suggestion for gaining some clarity from the reports.
Again, I'm sorry about the anxiety. Our goal is to assist those who struggles and those who support them, and we always have room for improvement.