Can't connect to CE server: Due to proxy at work

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  • Problem
  • Updated 6 months ago
I started a new job and when I got my new laptop, I could not connect to CE at work. I took my laptop home and found that when I disable the proxy settings, then I can connect to CE. The problem is that I can't connect to the internet, mails or anything without going through the work proxy server.

I need help urgently! If I can't get it fixed, then I will have to look elsewhere to adapt to my new situation.

Thanks
Photo of Shaun Barnard

Shaun Barnard

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Posted 6 months ago

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Photo of Robert B

Robert B, Official Rep

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Shaun,

I appreciate what you're doing. I know that starting a new job can be tough enough on it's own. Adding the commitment to online accountability can provide an additional challenge. I hope you find the following information, and your new employer, helpful.

When it comes to using CE on a work-issued device, many members have approached their IT department about using the Covenant Eyes program on that machine. This is because the IT people are often the only ones who can make the necessary changes that will allow a non-work program to run properly on a work-issued device. Most of the stories we hear prove that IT departments are happy to help.

Once a CE member requests such assistance, we will send him/her the appropriate technical information. Then he/she can share it with the IT department. If necessary, and with the right arrangements, we will talk directly with IT. Such a request can be made via email to support@covenanteyes.com or by calling our Customer Service Team at 989-720-8000.

Thanks for posting,

Robert