Can't access our church's app while Covenant Eyes is Enabled

  • 1
  • Problem
  • Updated 4 months ago
Our church recently launched their own app which has tithing capabilities. Because we have Covenant Eyes, whenever I try to tithe using our church's app, I get an error message saying it "cannot open link". 
Photo of Kayla Amiot

Kayla Amiot

  • 1 Post
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  • Frustrated

Posted 4 months ago

  • 1
Photo of Robert B

Robert B, Official Rep

  • 462 Posts
  • 42 Reply Likes
Kayla,

Thank you for using Covenant Eyes and for reaching out.

My first question would be about the church app (name and developer). The reason I bring that angle up is that some iPhone® apps are programmed to only connect to Safari, rather than simply opening any available browser (like Covenant Eyes). If this is what your experiencing, then we won't be able work around it.

I could understand some hesitancy to share the name of the church app in a public forum. So, if you'd like to send that info to support@covenanteyes.com, I will let the email team know what's going on, and they can pass the info along to the right people.

I have a few other questions for you:

- is the error message coming from the church app?
- if not, do you know where it's coming from?
- does the church app use a VPN?
- it sounds like you're using an iPhone®, is that correct?
- if so, is Covenant Eyes the only browser on that phone?

If you want to continue the conversation here, let's do it. But if you'd like to work through this more quickly, then use our live chat support or call us at 877.479.1119. Any member of the Customer Service Team will be glad to help! 

Robert