Can't Access Billing

  • 1
  • Problem
  • Updated 2 years ago
For whatever reason, after upgrading my account I can't access the billing tab. A message displays that must be an administrator to access that information and I probably need to log out and log back in. The thing is I only have one account so I'm not sure what's going on or how to fix it.
Photo of Peter Maggio

Peter Maggio

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Posted 2 years ago

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Photo of Annelise

Annelise, Official Rep

  • 255 Posts
  • 13 Reply Likes
Hello Peter,

Thank you for your post! I apologize for the difficulty you've been experiencing with accessing your billing. If you only have one account it is possible there was a glitch in our system. The easiest solution would be to contact our Customer Service at your earliest convenience and we would be more than happy to assist you and rectify the problem. We can be reached at 877.479.1119 and we're available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST. 

Best regards,
Annelise
Photo of Annelise

Annelise, Official Rep

  • 255 Posts
  • 13 Reply Likes
Hello!

We were able to locate your account and resolve the glitch! You should be able to get to your billing now on My Account. Unless you have any further questions there's no need to contact our Customer Service!

Best regards,
Annelise