Cannot make phone calls from my Mac when Covenant Eyes is enabled on my iPhone.

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  • Problem
  • Updated 2 months ago
  • (Edited)
Mac OSX has a nice feature called Continuity to allow one to make and take Cellular phone calls from a Mac if an iPhone is nearby.

If the Covenant Eyes VPN is enabled the call generally fail and often there is no audio.

I understand the Mac continuity feature requires the phone and Mac to be on the same network. I suspect the CE VPN is routing the continuity traffic through the VPN and not to the local LAN to connect the iPhone to the Mac.

However other VPN products do not have this issue.

It would be nice if continuity traffic would be routed over the LAN and not through the VPN if that is what is going on.
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tekFranz

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Posted 3 months ago

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Dan M, Official Rep

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Hello Franz. 
To be honest this is the first I have heard of this issue on Mac OSX. I might recommend giving our Customer Service Team a call so they can try to resolve your issue. They can be reached at 877-479-1119. Barring that, one way to check and see if it truly is our software that is causing this would be to uninstall our app if you have the permissions to do so and then try to take a call through your computer. 

Thank you.

Dan
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tekFranz

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Its not exactly on MacOSX. It seems to be rather both Mac OSX and IOS13 since the Mac uses the nearby iPhone to make a call.
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Dan M, Official Rep

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Okay Franz. If we haven't already done so I would recommend uninstalling our software on one of the two devices to test what happens when you make a phone call, assuming you have the permission to do so on an account level. That would be my first step in trying to solve this issue. 

Thank you. 

Dan
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tekFranz

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It seems to have started working again. Previously it worked after CE was uninstalled on the iPhone but not when it was installed.
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Ben Engelsma

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Franz, any resolution to this?  I have noticed this as well, not sure if it's CE related or not.  Just did iOS 13 upgrade also, assumed it was more related to that.  Any info you can share would be appreciated - thanks!