Broken WiFi after closing CE-process and uninstalling it, Ethernet still works

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  • Problem
  • Updated 1 year ago

One day about two weeks ago, my computer had an immensely high CPU use. Turns out CE was using over 50% for quite a while. So I closed the process in the task manager. Only to realize (this had happened before) that now I had to reinstall CE. So I generated my uninstall code, plugged into a Ethernet cable (which also still worked, WiFi would not connect).
But after uninstalling, the WiFi still would not work! I tried everything, resetting the network properties, reinstalling drivers for the WiFi card, reinstalling CE, but it all came down to the same result: No WiFi, but perfectly fine Ethernet connection. Earlier today the card ran fine and I played games and got very solid speeds, so I doubt it is actually the WiFi card itself.

It still connects, but as soon as I open a browser window, the connection will disconnect and not reconnect. Reinstalling drivers are only very temporary fixes and then only work until I shut my computer down or put it into sleep mode.

I tried scheduling a call with a CE support worker, but nobody ever called me. It's very difficult since I am back in Germany and do not really have a way of calling to the US.

Does anybody know a fix for this? This is very sad, really destroyed the whole point for me having a laptop cause I now apparently always need an Ethernet connection to even get internet...

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Robert Friedriszik

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  • frustrated, angry

Posted 1 year ago

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Gerry Simmons

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Hey Robert, computer issues can be quite frustrating. Do you still have CE uninstalled?  I highly doubt that CE would be able to interfere with your Wi-Fi, especially AFTER being uninstalled. The layer that CE operates is in the general networking layer, but if it were getting in the way, then Ethernet would be affected as well.

What kind of a laptop is it? Windows version?

Some laptops have a small switch that will turn off the Wifi regardless of S/W settings. It is usually located along the edge of the laptop. Some laptops have a "Function Key' that will also disable the Wifi, sometimes through a BIOS call which would also be outside of Windows per se.

Let me know what you find!!
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Robert B, Official Rep

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In spite of our time zone challenges, we were able to connect a few weeks ago and do some troubleshooting. If you have a minute, let me know how CE is doing. I hope things are going well in Germany!