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  • Question
  • Updated 4 years ago
why is this blocking me ( the administrator) from more mature sites and searches? i purchased it to protect my children, but now it is not allowing me to access many sites myself.
Photo of Lovie Price

Lovie Price

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  • frustrated

Posted 4 years ago

  • 1
Photo of Patrick Smith

Patrick Smith, Alum

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Hi, Lovie. Great question! CE shouldn't be blocking you (as the administrator) from getting to the sites you'd like to visit. Without seeing the way your specific account is set up, I'm just guessing. However, we've seen enough scenarios like yours to hazard a pretty good guess.

You might find that calling customer support (877.479.1119) is the fastest way to get this ironed out and make sure you're all set. If you'd rather not, though, I'll give you a couple of steps to try. 

#1 Make sure you're signed in to CE as you. In other words, you should have your own CE username that only has accountability--not filtering. If you're accidentally signed into the software as one of your children, you'll be bound by their settings.

#2 Make sure that your CE username only has accountability (not filtering). That way, you'll not be blocked from going anywhere. 

If those steps are confusing or don't yield the results you're hoping for, give us a call. We'll get you straightened out.