blocked websites stilll accessible

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  • Question
  • Updated 5 months ago
hi we set a few blocked websites but for some reason my partner can still access those, does anyone have any idea on how to fix this? the format we've iused is www.website.com or I also tried with website.com
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monica oseguera

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Posted 5 months ago

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Shawn P, Official Rep

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Hi Monica,

Make sure your accountability partner has the latest version of Covenant Eyes software on all of his/her clients.  You can find the latest versions at https://covenanteyes.com/myaccount/clients/.  

If that doesn't take care of the issue, I recommend that you call our Customer Service team at 877.479.1119.  
(Edited)
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monica oseguera

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alright thanks so much I'm going to check it with him. also, as an account administrator and the person who blocks the sites for him, do I have to download the software for my computer to control the blocked sites or is it fine if I do it from the website?

I've been using the website only
(Edited)
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monica oseguera

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he said he has the latest software on all the devices I guess we will have to call but thank you for helping anyway!! God bless
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Shawn P, Official Rep

  • 53 Posts
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Hi Monica, 

You can use the Covenant Eyes website to manage Blocked websites.  No need to install the client software on your computer.  Don't hesitate to call Customer Support.  They are super helpful.  

Thanks,