Blocked Website For Work

  • 1
  • Question
  • Updated 4 months ago
I have been sent an email to reset a password I need for work. The email has a link to click to process the reset and Covenant Eyes is blocking that site. Extremely frustrating there is not a "white list" for this type of thing! Can anyone tell me how to get around this aggravating problem?
Photo of Stacy Kelly

Stacy Kelly

  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Robert B

Robert B, Official Rep

  • 462 Posts
  • 42 Reply Likes
Stacy,

I apologize for the frustration, most work sites should never be blocked.

I don't know if the issue happened on a computer or a mobile device, or both. If it was a computer, I would want to know if there is another blocker/filter on the computer. I have seen cases of a computer having two or more blockers, and, rather than helping you, they end up fighting each other and making each one less effective.

If the issue occurred on a mobile device, I'd ask you if it was an iPhone®/iPad®. There are some apps/program (and maybe the password program for your work site) that are programmed to connect to the Safari app. If you disabled Safari when you installed Covenant Eyes®, you could turn it back on for this situation and get the password reset.

Now that the weekend is over, our live agents are back on chat and the phone (877.479.1119). If you'd like immediate assistance, please contact Customer Support. Any member of the team will be happy to assist you.

Robert