Battle.net Install.Updates crash CE.exe

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  • Updated 5 years ago
I'm running the latest CE, it's just the Accountability, no Filtering. When I try to Install or Update games on Battle.net (Blizzard's game launch application) it will crash CE. This has screwed up the download and takes forever to get anything done. I've had to uninstall CE and do the download then re-install. I don't want to have to keep doing this every time. Is there any help I can get with what's going on with this?

I can attach a diagnostic file of the crash the next time it happens. 
I'm running this on Windows 8.1 x64 bit. 

Anything else I can try in the mean time?

-jekaan
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Eric Kaan

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Posted 5 years ago

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John, Official Rep

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Checking with our team, I am a bit out of the loop on windows. Standby
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aellis1

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I have the opposite problem on a mac.  CE doesn't crash, the battle.net installer does. Has been that way for months. I have to remove the filter, install/update game, then reinstall CE. That's the only way I've been able to install games through Battle.net.
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Mark Donovan, Quality Assurance Analyst

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@jekaan That issue is a bit complicated, getting a diagnostic report would be preferable. What version of Covenant Eyes are you running, and what antivirus/firewalls do you have installed on your pc?

@aellis1 That issue is probably related to our filter block settings. What sensitivity level are you set at? I suspect either setting your filter higher or adding battle.net's download urls to your allow list (probably battle.net, possibly another url, I will see if I can test myself and find out when I get home tonight as I have multiple Blizzard games installed) will fix the issue.
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Eric Kaan

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Well, it's not happening the same way as the initial post. But I have had CE crash when my Blizzard launcher is up, even though no downloads are happening and I've got nothing else running other than Chrome. It might still be related as Battle.net Update Agent task is running in the back ground.

My CE version is 5.2.106. I do have McAfee and I've had CE added as a safe program. Or whatever that is suppose to be.

Here's a link to the .dmp file. I'm not sure another way to attach this. https://drive.google.com/file/d/0B5E_m-L5iUOEeTJVbGU1RGNkeEk/view?usp=sharing
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Mark Donovan, Quality Assurance Analyst

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Awesome, thanks Eric. I'll follow up on here when I contact my lead tech to see if we can diagnose it.
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Mark Donovan, Quality Assurance Analyst

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Just posting a reply to make sure you guys don't think I've forgotten about you.

@Eric - My lead tech actually doesn't have the software necessary to read that, unfortunately. I'm waiting for my developers to get back to me.

@aellis1 - I'm still trying to figure out what urls are necessary to add to the allow list. I ran into some roadblocks a while ago and got a bit frustrated, but I'm going to give it another go this weekend when I get a good chunk of free time.
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Mark Donovan, Quality Assurance Analyst

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@aellis1

So, some good new filter-wise, I've found a list of urls to add in that allow me to perform updates on a Windows 8 machine! I know it's not a Mac, but I would assume the download urls are similar if not the same. Try adding the following urls to your allow list and see if this helps fix the issue:

dist.blizzard.com.edgesuite.net
iir.blizzard.com:3724
llnw.blizzard.com
us.battle.net
us.launcher.battle.net
us.patch.battle.net
us.patch.battle.net:1119

Those were the bare bones urls that got the battle.net updater to work for me. Some additional urls you can try adding if those don't work for you that got blocked for me but didn't affect the updates were as follows:

bnetcmsus-a.akamaihd.net
bnetus-a.akamaihd.net
clientconfig.akamai.steamstatic.com
enus.patch.battle.net
enus.patch.battle.net:1119
fbstatic-a.akamaihd.net
nydus.battle.net
public-test.battle
public-test.patch.battle.net
public-test.patch.battle.net:1119/patch
us.depot.battle.net
us.depot.battle.net:1119
us.tracker.worldofwarcraft.com:3724

Most of my testing was done on the Starcraft 2 game, but Heroes of the Swarm also updated with the urls in question added to my allow list. If this doesn't work for you, try looking in your url logs (click on the eye in your menu bar and then select show url logs) to see if you can find any pages such as iir.blizzard.com:xxxx or us.patch.battle.net:xxxx and see if it has different numbers at the end of the string than what I listed previously, and try adding those pages in instead.

Sorry about the length of this post. I know the list is quite cumbersome, but this is an exhaustive list of the urls needed to patch battle.net on my Windows 8 machine.
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Eric Kaan

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Any progress on the other part?
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Eric Kaan

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This issue is still not resolved. Any news? Some update is better than not hearing anything for over 2 months.
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Jake, Employee

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Hey Eric,
Sorry for the radio silence on this issue. I went ahead and installed Battle.net on my work machine to see if I encountered the same issue. I did. I decided to follow the error code to Battle.net's support page and found this article. I decided to try option 4 (running Battle.net as administrator and the downloads starting working like they should.

In summary: Could you try running Battle.net as admin?
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Eric Kaan

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It took me awhile to respond cause I wanted to try this out several times to see if it worked. With three separate updates I've tried running as Administrator and that seems to have worked. So thank you for your help, this issue is resolved.