Battery Drain

  • 5
  • Problem
  • Updated 3 years ago
Nexus 6p running Android 7.1.1 and CE version 3.0.3.22. CE is very battery hungry, using 9 to 12% of charge even when phone is idle. I've tried uninstalling and reinstalling the app and doing a wipe and reimage with no change in behavior. Issue started when phone went from Android 7.0.1 to 7.1.1 about 3 weeks ago.
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Christopher Holland

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  • frustrated

Posted 4 years ago

  • 5
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Samantha, Alum

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Hi Christopher,
    Thanks for the post! I'm sorry you're experiencing such a large battery drain on your Android device. This isn't a common issue, or at least, we haven't heard much about it being a problem, so we're going to have to do some troubleshooting and see if we can resolve the issue. The first thing I would suggest is if you have any cleaning, optimizing, or any other monitoring applications to uninstall them and see if the problem resolves. If you don't have any applications of this nature, I would try calling our customer service line at 877-479-1119 (within the US) or 989-720-8000 (internationally) between the hours of 8AM-midnight EST Monday-Friday and 10AM-6PM EST on Saturdays. With more information, they may be able to do better real time troubleshooting. In the meantime, I will open a case to the Android developers to see if they can reproduce the issue in order to solve it.

Hope that helps!
Samantha
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Lucas

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This is a huge problem for me too. Has been ever since I got on Android 7. Definitely not related to any other applications. It's my highest battery draining app at 18%.
(Edited)
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Samantha, Alum

  • 148 Posts
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Hi guys,
    Thank you for alerting us to this! I want to submit the information to our developers so that they can look into it, but I need a little more information from you to do so, if you're willing. Christopher, what make and model is your Android device? Lucas, what value of Android OS 7 are you using ? (ex, 7.1.1?), what version of CE do you have, and what make and model is your Android device? With this information, our developers will have a better chance of reproducing and fixing this issue.

Thanks!
Samantha
    
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Christopher Holland

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Hello Samantha --

As mentioned earlier I have a Nexus 6p running Android 7.1.1

Thanks

--Chris
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Samantha, Alum

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Thanks Christopher! Sometimes it doesn't show me all of the previous posts, I see now that you did say that in the original post! I will keep you guys updated on the progress of this issue. 

Samantha
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Ryan

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I'm also having significant battery drain with Covenant Eyes on Android 7.1.1 with a Nexus 6P. Covenant Eyes is the top battery using app on my phone and I don't get more than several hours use per charge. I can't keep using the app if this isn't fixed. Please let me know who I can contact if you need more information.
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BarneyFifeFan

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I'm running the CE beta on Android 7.1.1, running on a Nexus 5X. The app is always at or near the top of my battery usage (sometimes taking as much as 16-20% of a charge), and my phone's battery life is significantly down. This is not an isolated problem.
(Edited)
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Matt

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Having the same problem here. I'm on a Nexus 6P with Android 7.1.1. Using the latest Covenant Eyes beta version 3.0.3.26. Battery usage is frequently in the 15-20% range.
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Samantha, Alum

  • 148 Posts
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Hi all,
   
    Thanks for posting on this! Member feedback is important both in helping our developers isolate and recreate the problems you're experiencing but also to prioritize different issues as they arise. They are actively working on resolving this issue, and I will let everyone know when the fix is available!

Samantha
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Samantha, Alum

  • 148 Posts
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Hi all,
    Wonderful news! Our developers believe they have the fix for this issue and it should be coming to the members via a beta version of Covenant Eyes soon. If you would like more information or to be notified when this version is released, send an email to support@covenanteyes.com with your full name, Covenant Eyes username/account number, and put in the message line "please forward to Samantha". They'll get it where it needs to go!

Thanks again for keeping us informed of your issues!

Samantha