Apps that were previously unlocked are able to be downloaded again and used without having to re authorize them. I'm using Android.

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  • Question
  • Updated 3 years ago
Help with Android unlocking apps
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Matthew Noethen

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Posted 3 years ago

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Annelise, Official Rep

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Hello Matthew,

Thank you for your post! I apologize for the issues you've been experiencing. I looking into the issue you described and found out that if the Covenant Eyes app locking feature is working correctly then any apps that were locked should remain locked even after they are uninstalled and a reinstalled. It sounds as if there might be something malfunctioning or conflicting with the Covenant Eyes app. I would suggest contacting our Customer Support at your earliest convenience so we can assist you in resolving this issue. We can be reached at 877.479.1119 and are available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST. We look forward to hearing from you!

Best regards,
Annelise
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Matthew Noethen

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Thanks, we had to do a factory reset on my phone, so, after installing CE again it works as intended.