App disappeared or deleted itself?

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
My covenant eyes app disappeared on my iPad mini and now it won't let me reinstall it or refresh it. Please help!
Photo of Mark Braswell

Mark Braswell

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Posted 6 years ago

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Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
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Good morning, Mark. From your description, I am guessing you (or someone) changed settings for what app ratings are allowed on the device. If you go to Settings:General:Restrictions then scroll down to the "Allowed Content" section, you'll see "Apps". If you switch that to "All" I am guessing you'll see the CE browser reappear on the device.
Apple has dictated that any browser be rated 17+, so CE bears that rating. We wish that we weren't labeled 17+, but unfortunately, restricting apps on the device to a level below that will result in the disappearance of your CE app. Please let us know if this resolved the issue for you, will you?