App uninstalled on my kid's android phone and no notification email was sent to me. Major problem! Glad he is not younger.

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  • Updated 11 months ago
When I looked at my kids report two weeks ago, it showed no activity for a whole week, which is impossible.  He was on his phone a lot.  So I checked his phone and it was uninstalled and I did not get any warning email at all!  He had unfettered access to everything disgusting on the web for a week or more!  Then I reinstalled it at the beginning of the week last week if I recall.  Not two days later it was uninstalled again...with NO warning to me.  Either he is telling me the truth and he didn't do it and there is a major issue with your software, OR he found a way to remove it without a code, and without the app sending a notification.  Either way this is a major issue to me.
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Suzanne Paschke

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Posted 11 months ago

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tekFranz

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The only way to prevent uninstall is to lock the Settings App using the App Locking function. Also it is possible for an Android Phone to be reset to factory.
In both these cases the clue would be that there is no activity on the Accountability Reports.

You may wish to contact Covenant Eyes Support for additional help and ideas
877.479.1119
info@covenanteyes.com
(Edited)
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tekFranz

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I was thinking more about this and you might consider setting up the phone with Google Family Link as a first line of defense. It offers content filtering and notifications and then use Covenant Eyes as a secondary accountability program.
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Steel

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Surprised none of the official reps have tagged in here, but yes - the phone needs to be completely locked down with parental controls *outside* of having CE installed.

... and if you want to know what 'completely locked down' means, by all means do call the CE support line that @tekFranz cited above. They are superbly helpful, and I've dealt with them both from a "I need help for myself" and "I need help for a friend" perspectives.