App does't work when I use WIFI connection (XIAOMI MI 9)

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  • Updated 4 months ago
Hey all,
I have recently downloaded this app for my android phone .
It works great if I use my carrier's internet but when I use my home WIFI connections the blocking is not available and I can access to the sites that are blocked.
it does work on my laptop though(even when I use Wifi connection)
What is the problem?
Thanks for the helpers
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elior yifrah

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Posted 4 months ago

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Andy Robinson, Official Rep

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Thank you for reaching out. I’m sorry that you’re experiencing an issue with our filter while connected to your home WiFi. It sounds like your home WiFi may have some sort of filtering already in place. If that’s the case, it could cause issues with the Covenant Eyes filter.

I suggest contacting your internet service provider and asking if your network has a filter. If indeed it does have a filter, I would have them disable it.

If it turns out that there isn’t a filter on your home network, I recommend calling our Customer Support (877-479-1119) and we can do some troubleshooting to figure out what’s going on with it.