Android popup covering screen after update

  • 1
  • Question
  • Updated 1 year ago
After the latest Android update 12/2017, there is a popup window that covers the screen notifying user that the Accessibility needs to be turned off then on for CE to work properly. I have done this ten times and still the popup still is visible, I have also blocked notifications from this app with no change.
Photo of Digi phics

Digi phics

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Annelise

Annelise, Official Rep

  • 250 Posts
  • 13 Reply Likes
Hell Digi phics,

Thank you for your post and I apologize for the difficulties you've been experiencing. If that pop up is still appearing it's indicating that our app has not recognized that Accessibility has been re-enabled after the update. You may have to go back to the Accessibility screen, tap on Covenant Eyes and then disable and re-enable Accessibility in order for our app to recognize that Accessibility has been turned back on. 

If those steps do not solve the problem a simple uninstall and reinstall of our application should. If you continue to have issues on your Android feel free to contact our Customer Service at 877.479.1119 and we would more than happy to assist you.

Best regards,
Annelise