Android Phone Cleaner Problem

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  • Problem
  • Updated 10 months ago
On my android phone, I have a phone cleaner that is pre-installed and impossible to get rid of. The problem is, is that when I go to clean the ram, CE stops.
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Wil liam

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Posted 10 months ago

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Cy Shimizu

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What phone are you using? I have a Samsung device, and I have to exclude the app from battery savings. Have you looked at ways to exclude CE from the memory cleaner?
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Robert B, Official Rep

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Hi Wil liam,

Thanks for reaching out. I think Cy Shimizu is on the right track. Here is an article about dealing with Android's battery saving feature. I share it because the same principle would apply to a cleaner. You'll want to find a way to tell the cleaner that CE is ok, that it doesn't need to be cleaned.

https://www.covenanteyes.com/support-articles/android-battery-settings/

If you would like live assistance, please feel free to use chat support or call us at 877-479-1119 (outside the US, 989-720-8000). Most weekdays we are available from 8 am (EST) until 11:45 pm (EST).

Robert
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Wil liam

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I'm using a Blackview A20 Pro, I can add it to the whitelist, but the problems is that it is really easy to also remove it from the list
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Robert B, Official Rep

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Wil liam,

Ok. You should also have the App Lock feature in the Covenant Eyes app. You might be able to use that to lock down the phone cleaner app you wrote about in your original post, and/or the Settings app (some phones will let us, some won't). A local ally/friend can create the App Lock code, and hold onto it, so you don't have direct access to the whitelist. That will put one more layer of protection in place for you.

Check out this article, or give us a call, for additional assistance:  https://www.covenanteyes.com/support-articles/set-android-app-locking/

Robert