Android App Not Working

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  • Problem
  • Updated 2 years ago
I'm currently one version behind and my phone works fine but it doesn't seem like CE is really working. The app occasionally crashes and requires a force close. I have been reading the reviews on .10 and they're all still bad. Claims of continuous crashing and lagging phones. Claims of the app not working. 

What is Covenant eyes plan to fix this? There haven't been any updates since December 1st and I'm a beta tester. 


I still pay for the service every month but I feel like I'm throwing my money away. I'm seriously considering canceling at this point. 


Please help. 
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John Nogueras

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Posted 2 years ago

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Ryan Sherrett, Official Rep

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Hi John,

I’m sorry you’re having so many issues with the Android app. I posted this response to a similar issue in another thread, but wanted to respond here as well and take a few minutes to explain why it has the problems it does. I realize this is a rather small consolation, if any at all, but for what it's worth we’re not happy with it either.  

I said in that other response that I’m not generally a fan of passing the buck on problems, and I also understand that for the most part, people don't really care why something is having problems, they just want things to work. I know I feel that way, anyway. However, I thought you and maybe others that will read this thread would appreciate a slightly more technical explanation.  

First, applications like ours use the Accessibility feature that Google makes available in the Android OS to monitor and/or block certain applications and websites on the device. This feature was popular and was used by many other apps, such as LastPass. However, to save on battery, the operating system began to shut down the Accessibility service periodically, randomly interfering with our service. In addition, in late November, Google informed us (along with everyone else in the Android Play Store that uses Accessibility) that we were no longer going to be allowed to use that feature for what we were doing.

So, we’re rebuilding it to monitor in a very different way.  We’ve recently completed this work and this new version is being tested by a very small, controlled beta.  The good news is we’re wrapping up that first beta phase and are getting ready to open it to a public beta in the next two weeks.

Stay tuned for that announcement and more details about that beta.  Thank you for your patience with us through this process and thank you for your engagement.

Ryan Sherrett
Product Development Manager
Covenant Eyes for Android
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Ryan Sherrett, Official Rep

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Hey John,

I mentioned previously to keep an eye out on the blog for the upcoming beta, but also mentioned I would post something here when we had more details.  Well, we're really happy to announce we now do have our first beta of the new Android app available to the general public.  You can get more details about this initial beta here as well as signup to participate in the beta testing and download the new app.  

The app has a built-in feedback option, so please feel free to give any and all feedback through there.

Thanks everyone,

Ryan
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Shawn Van Vleet

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Hi,  
I was excited to get this beta notice yesterday for and installed on my phone and my daughter's.
Unfortunately, it's not reporting like I expect.  
So far the Detailed Browsing report has not logged ANY "Viewed Pages" or "Secondary Pages".  It has only logged a whole bunch of "Web Content" entries.  Entries like this: "dns://android.googleapis.com"
Something isn't quite right, but hopefully that it will be resolved!

Thank you,
Shawn
(Edited)