Android App Bugs Intended?

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  • Updated 4 years ago
1. When the Android app is operating on my phone, when I go into my Active Apps screen to kill apps or manually clear RAM, I automatically get kicked over to the Application Manager.  Is this intended for some security reason or is it a bug.  I really don't like not being able to go in and stop apps that are running that I don't need, but if it is price I pay to keep CE running on my phone and me accountable for my internet usage then I will manage.

2.  There are apps on my phone that I don't want to have anymore because I used to use them to act out.  But if I uninstall them, the install blocker in the CE app does not work to block them if I reinstall them.  Are there are files somewhere that need to be deleted so CE will not recognize those apps and block those apps if I try to put them back on, or do I just need to keep the apps on my phone but have them locked down all the time?  I would rather not have them on my phone at all as they are a reminder of things I am trying to get past, but if my choice is either be able to reinstall them and use them when I am weak or keep them on my phone but locked down, then I guess I will keep them on my phone locked down.

Thanks for any information regarding these issues.
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Slammo

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Posted 4 years ago

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Annelise, Official Rep

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Hello Slammo,

Thank you for contacting us! I do have some information for your concerning the Android.

1. From my understanding and attempting to kill apps on our in-house Android tablet (with Covenant Eyes installed) you should still be able to do so. Covenant Eyes should not prevent your ability to kill any running apps. You will not be able to stop the Covenant Eyes app when you go to manually clear RAM, but the rest of the apps you should be able to stop. In going through these same steps, I was unable to get redirected to the Application Manager page like you had described. 

My suggestion would be to perhaps uninstall and reinstall the Covenant Eyes application.

2. There is no way to block specific apps from getting reinstalled onto your Android device but there is an option in our App Locking feature that will lock down any new application installed. The option will be at the top of the app list in the app locking and it will read: 'Lock newly installed apps by default'. Just tap on the phrase to enable it. This would then require the keeper of the app locking passcode to go into the app locking and enable any newly installed apps before you could access them.

If you have any further questions or issues please feel free to contact our Customer Service at 877.479.1119.

Best regards,
Annelise
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Slammo

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Thank you for the prompt reply.  I understand that any app can be reinstalled.  The concern that I have is that the new app blocker that you mentioned does not seem to work for apps that have already been on my phone before.  I can reinstall and use them and the new app blocker does not stop them.  Is there any way around this?