I had some alarming things come up on my CE report that don't match up with the history. I was right around when my kids were online, so I know they weren't seeing the things being reported. Could someone help me know how this might have happened?
I apologize for the confusion with our Reports. There are a few possible reasons why there are sites showing up on the Report that are not reflected in the Browsing History. I would suggest giving our Customer Support team a call at 877.479.1119 or emailing our ratings team at firstname.lastname@example.org
I'm apologize for your difficulties. I know that it can be frustrating. We'll be more than happy to answer any questions you have and assist you in understanding our Reports! Please give our Customer Service a call at your earliest convenience at 877.479.1119.