alarming report I don't understand

  • 1
  • Question
  • Updated 4 years ago
I had some alarming things come up on my CE report that don't match up with the history. I was right around when my kids were online, so I know they weren't seeing the things being reported. Could someone help me know how this might have happened?
Photo of Heather Wilkinson

Heather Wilkinson

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  • confused

Posted 4 years ago

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Photo of Annelise

Annelise, Official Rep

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Hi Heather,

I apologize for the confusion with our Reports. There are a few possible reasons why there are sites showing up on the Report that are not reflected in the Browsing History. I would suggest giving our Customer Support team a call at 877.479.1119 or emailing our ratings team at ratingchange@covenanteyes.com 

Best regards,
Annelise
(Edited)
Photo of Jennifer Bosket

Jennifer Bosket

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That has happened to us as well. 
Photo of Annelise

Annelise, Official Rep

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Hi Jennifer,

I'm apologize for your difficulties. I know that it can be frustrating. We'll be more than happy to answer any questions you have and assist you in understanding our Reports! Please give our Customer Service a call at your earliest convenience at 877.479.1119. 

Best regards,
Annelise