After I installed covenant eyes, a game, maplestory, won't work. Please help

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  • Problem
  • Updated 2 years ago
It doesn't say that it blocks it, but it only started not working after CE was downloaded
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darras mok

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Posted 3 years ago

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darras mok

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I have a mature teen level
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Samantha, Alum

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Hi Darras,
    Thanks for the post! There could be several things contributing to the issue you're experiencing. Covenant Eyes could be conflicting with another software on your computer (usually an Antivirus or Firewall) causing issues with your computer's ability to connect to MapleStory's server, the version of Covenant Eyes could be incompatible with it, or it could be the filter causing the issue. You can test the easiest, the filter, by having the person in charge of your account take it off temporarily. You would then refresh Covenant Eyes by right clicking on the eyeball icon you sign into and choosing "refresh Covenant Eyes" from the menu. Then, try the game again. If it works, right click on the eyeball again and go to "Dashboard". There will be an option called "Activity On This Computer". This will show all the recent URLs you have accessed, and you will want to have your Filter Guardian put them on your allow list so that you can access the game with the filter still on.
    If that doesn't work, my follow up question would be to ask what AntiVirus and/or Firewall software you are running on your computer.
    Generally, issues like this may require a bit of troubleshooting on our part, so you may benefit the most by calling in to our Customer Service line at 877-479-1119. We are here from 8AM-midnight EST Monday through Friday and 10AM to 6PM EST on Saturdays.

I hope that helps!

Samantha
  
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Jared Burkeen, Software Engineer

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Hi Darras,

We have a fix in place for this issue and will release a new beta next week that includes the fix.

Jared
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darras mok

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thanks, it works now :)