After adding/removing items from the block/allow lists a glitch changes the filter settings to mature!

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  • Problem
  • Updated 2 years ago
After I add or remove something from the block or allow list a glitch happens. The filter setting changes to Mature on its own!? I first discovered this at least 4 months ago when content was showing up that shouldn't have after I made a change to either the block or allow list(can't remember which). I got back on to covenant eyes and the filter had changed even though I hadn't touched it.
Since then I've just always remembered check the filter settings after I make changes to the block/allow lists and correct it when it has changed.
But today I forgot to check and the filter switched to Mature without me choosing to do so and it ended up costing me big time. I thought I was clicking on a normal news article but it was from a news site with mature content. This triggered me and I ended up relapsing.
I am not trying to move the blame from myself for the actions I chose to make, just trying to give context as to why this glitch should be fixed. 

Is anyone else experiencing this? Hopefully this can get fixed.
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Southpaw102

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Posted 2 years ago

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Annelise, Official Rep

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Hello southpaw102,

Thank you for your post! I apologize for the issues you're experiencing with our filter. We would like to resolve this issue for you. Is it possible that you could either email me at annelise.h@covenanteyes.com or contact our Customer Service so we can work with you on fixing the problem? Our Customer Service can be reached at 877.479.1119 and we are available Monday-Friday 8am-11:45pm EST and Saturdays 10am-5:45pm EST

Best regards,
Annelise
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Southpaw102

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Yeah I'll go ahead and give you a call when I can. Thanks for the quick reply