7.2.11 compatibility issues with minecraft?

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  • Updated 3 years ago
  • Hey guys. Before, I had had compatibility issues with minecraft, but it was fixed by 7.2.0.  I had no idea what was wrong with minecraft until we called covenant eyes.  Now when I try to sign in to minecraft it throws the same error that it did before.  (I haven't gotten on it in a while.)  I think it's covenant eyes again.  Help?
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Tyler

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Posted 3 years ago

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Samantha, Alum

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Hi Tyler, 
     Thanks for the post! You are correct, the issue with Minecraft was resolved with version 7.2.0.  I have only spoken to one other person that had an issue with 7.2.11 and Minecraft, but it was awhile back. If I remember correctly, Minecraft had an update and they had to uninstall 7.2.11, get signed into Minecraft, and reinstall, and that resolved the issue. If you are still having this issue after trying that, I would request that you call our customer service line at 877-479-1119 between the hours of 8AM and 12AM EST Monday-Friday or 10AM-6PM on Saturday. My guess is that there might be a secondary conflict of some sort (usually between Covenant Eyes and an AntiVIrus or Firewall). If we can't resolve it over the phone, we have an older version that will work with Minecraft and we can gather information to send to our developers. As far as we know, the conflict between the two programs has been resolved, so if it is resurfacing, they'll need information from our software on your computer to fix it. 

Hope that helps!
Samantha
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Tyler

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So I called customer service because I had turned off antivirus and it still didn't work, and basically what he said is that some tiny malware could cause problems between the two programs.  I am running antivirus, but when we ran a pc cleaner, some stuff showed up.  Killed it.  I also reinstalled covenanteyes and it works fine now.
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Samantha, Alum

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Tyler,
    That's wonderful! I'm glad they were able to resolve it so quickly!

Samantha