401 Authorization Required

  • 1
  • Problem
  • Updated 4 years ago
Note: There are currently two issues, the former more important than the latter (something I can easily live with for the time being)

Issue 1.
I am a new student at SCF, and have signed up for online classes. The college uses Canvas URL: http://scf.instructure.com/ for coursework, syllabus, homework, tests, etc. I use Internet Explorer 11 Version: 11.51.14393.0. I would use Google Chrome, but SCFConnect and Chrome don't seem to get along. Anyway, I have been using Canvas for a while now, and last Thursday got on to do my Title IX, etc. But last night and now today, I get an error page whenever I click the link. The tab is titled 401 Authorizaion Required with this said on the page: 

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

Apache/2.2.3 (Red Hat) Server at sso.scf.edu Port 80

I contacted SCF, and they said it's probably Comcast. We did a test, and I'm the only one who's having this problem. I just want to confirm if it's you guys or something else? It's really important this works, because this my college courses we're talking about lol. (I can use my phone for the time being).

Issue 2.
I play League of Legends sometimes. Well last night after work, I got on just to chill out before bed, only to see that it won't connect the Chat Server/Service. And then a certificate error appears. In the details, it says the certificate I am viewing doesn't match the name of the site I am trying to view. Also, under General in the error message, it says it's issued to verifyfail.a248.e.akamai.net. Issued by: CovenantEyesProxy (51937). So I'm 85% sure it's CE.

If we can fix both, then that's great, but #1 is MY TOP PRIORITY. 

P.S. Classses started today, and I have a week to finish my first set of stuff. I can use my mobile device for the time being, but it's very condensed.

Thank you. My email is jbucksy@gmail.com  Phone: (941) 203-9715
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Josh

  • 4 Posts
  • 1 Reply Like
  • Concerned, anxious, stressed and confused.

Posted 4 years ago

  • 1
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Annelise, Official Rep

  • 258 Posts
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Hello Josh,

I apologize for the issues you've been experiencing and for any inconvenience this has caused you. I have forwarded your issue onto our developers and hopefully, they'll have an answer for you as soon as possible.

If you have any other questions or concerns please feel free to contact our Customer Service at 877.479.1119.

Best regards,
Annelise
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Josh

  • 4 Posts
  • 1 Reply Like
Thank you. I had a huge update this past Sunday on my laptop. I'm guessing whatever that update did, must've either affected CE or something...
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Shawn P, Official Rep

  • 53 Posts
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Hi Josh,

I have a few questions regarding this issue. What Operating System are you using? Was the big update on Sunday the Microsoft Windows 10 Anniversary update? Prior to the Windows update were you able to access Canvas without issues? What version of Covenant Eyes are you running?

We just uploaded a beta version of our software (v7.2.4) to address some compatibility issues that were introduced with the Windows 10 Anniversary update. Even if you're not running Windows 10, give that a try. Let us know if that solves the issue for you.

Email me directly at shawn.pillsbury@covenanteyes.com.
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Shawn P, Official Rep

  • 53 Posts
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Hi Josh,


Thanks for letting us contact you about this issue. We're glad to see that Covenant Eyes v7.2.4 beta fixed the issue that was introduced by the Windows 10 Anniversary update. Let us know if you have any other questions.


Thanks,
(Edited)
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Josh

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Thank you for your help guys. I meant to say this earlier, but my reply wouldn't load for some reason. But thanks again.
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Jacob

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Hi, I am having the same issue as Josh. I just updated to Windows 10 anniversary update yesterday. I was running Covenant Eyes version 7.2.4 prior to the update, so I thought I would be good to go.

After the anniversary update, several sites I visit have certificate errors with the same common issue: verifyfail.*websitename*.verifyfail issued from CovenantEyesProxy (29842). I can't login to certain online games or gaming services either, in particular EA's Origin service.

Thanks!
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Josh

  • 4 Posts
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Hey Jacob, here's some help after I was able to figure it out with the help of two awesome CE Tech guys.

Uninstall the current CE you have, then install the latest Beta Version that they have. Windows 10 Anniversary brought alot of incompatibility with CE and other programs, you just gotta download the new CE version to be compatible. Your problems should be fixed after that.

Peace. :)