"Known" trigger site (Canary/check site)

  • 2
  • Idea
  • Updated 1 year ago
It would be quite beneficial to have "known-bad-sites" that will trigger each level of CE reporting, hosted at the CE domain, that a user can visit to test each tier of CE service.
E.g.: covenant eyes .com /mature _test would trigger an alert for the sites flagged as "mature". This way, when I initially install the service, I can manually visit that site, triggering the alert. Then when I see the alert in the user's log, I know CE is functioning as expected.
This would be especially useful for non-technical users, allowing them to confirm the service is working (see the recent user's post in the iPhone section), *without* going to a "bad" site that should never be visited in the first place.

As part of this implementation, /filtered_site could be a site that the user expects to be filtered, but not flagged. Each level of CE operation could therefore be easily trouble-shot by any user, allowing an accountability partner or technically minded friend to confirm functionality prior to calling the support team.

This would be *hugely* helpful to me, as I tend to be called on to troubleshoot various devices used by members of our small group; and though I try to keep up with all existing OSes on various devices, I'm realizing this is a significant challenge.
Photo of Steel

Steel

  • 86 Posts
  • 11 Reply Likes

Posted 1 year ago

  • 2
Photo of Steel

Steel

  • 86 Posts
  • 11 Reply Likes
Photo of Robert B

Robert B, Official Rep

  • 291 Posts
  • 21 Reply Likes
Steel,

I appreciate the thought you've given to this topic and your willingness to help others. Keep up the good work! You'll be glad to know that a tool for that exact scenario already exists.

For testing purposes, we created www.covenanteyesfilter.com. It is artificially rated as 'Highly Mature'. We use it for the exact reason you cited; it's a safe way to make sure the program is monitoring and filtering correctly. If you visit that site, you should see the blocked message and it should show up in the Accountability Report.

If you try to go to www.covenanteyesfilter.com and land at the CE home page, then you know that something is off. Because there could be a few reasons for that, it would be a good point at which to call 877-479-1119 for troubleshooting assistance.

Thanks for posting,

Robert
Photo of Steel

Steel

  • 86 Posts
  • 11 Reply Likes
Thanks Robert. That site will be blocked on the iPhone CE app, but not the Android browser, right? (Because the iPhone CE browser does filtering, but the Android app only does monitoring, right?)
Photo of Syd

Syd, Official Rep

  • 115 Posts
  • 9 Reply Likes
Hello Steel,
      Thank you for using Covenant Eyes and being invested in protecting yourself / others online. The Covenant Eyes app for Android will monitor AND filter in the Google Chrome browser and the stock internet browser on Android devices. Other browsers, if installed, will be automatically blocked by the Covenant Eyes app.

I hope this helps,

Syd
Photo of Steel

Steel

  • 86 Posts
  • 11 Reply Likes
Syd, I'm not getting that behavior on my device. Is this a tech support thing to follow up with devs directly, or should I call the support number mentioned above?
(I can go into details about the device's behavior, but I figured that's better to report privately as a bug, vs publicly for exploit...

P. S. I know some of us find loopholes or bugs, is there an alternative to posting those things on the public forum? I'm asking since I receive subscription emails to each sub-forum I'm subscribed to, and while these holes are good for the devs to know, they likely aren't good for me as a user to know...
Photo of Syd

Syd, Official Rep

  • 115 Posts
  • 9 Reply Likes
Steel, 
    Thanks for following up with me. I would suggest giving our Customer Service Team a call: 989-720-800. (Open M-F from 8am-11:45pm and Saturdays 10am-5:45pm EST.) Unfortunately, there is not a direct channel of communication available for members to talk to CE developers. Covenant Eyes Customer Services Representatives are actually your "go-to" to express concern over bugs or loopholes. In which cases, the representatives will send the proper information to the development team.
   If you would like to talk directly to me, you can email me at sydney.w@covenanteyes.com and we can set up a call time. 

I hope that clarifies things,

Syd