.Facebook doesn't work

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  • Problem
  • Updated 11 months ago
Facebook doesn't work on my laptop just after installing CE...it's not my filter which is set to mature...facebook just shows some words and symbols in the upper left of the screen and takes long to load.  Any idea what's wrong?  how to fix?  Thanks!
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Scott Piggott

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Posted 11 months ago

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Annelise, Official Rep

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Hello Scott,

Thank you for your post and I apologize for the difficulties you're experiencing. In general, our filter should not be prohibiting your access to Facebook if your filter is set to Mature. Do you have any other filtering software installed on your computer or perhaps a filter through your router? It's also possible that your anti-virus requires configuring to not see Covenant Eyes as a potential threat to your computer. 

If you continue to have issues with our filter and Facebook please feel free to contact our Customer Service at 877.479.1119. We're available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST.

Best regards,
Annelise
(Edited)