"Covenant eyes has encountered an unexpected problem"

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  • Question
  • Updated 2 years ago
Every morning when I boot up my computer Covenant Eyes takes 5-10 minutes to boot up/login. I typically get this message at least once:

"Covenant Eyes has encountered an unexpected problem, would you like to save a diagnostic file?"

Regardless of whether I hit yes or no, it still restarts and tries again. Sometimes it will come up twice. 

It is a very slow start to my day as the internet won't work for the first 10 minute I sit at my computer.

Is there a way to remedy this situation? 
Photo of Sawyer Nyquist

Sawyer Nyquist

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  • frustrated

Posted 2 years ago

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Photo of Annelise

Annelise, Official Rep

  • 250 Posts
  • 13 Reply Likes
Hello Sawyer,

Thanks for your post. The message you're receiving is typically one that appears when Covenant Eyes crashes. Covenant Eyes usually crashes when there's been damage done to the software whether by an operating system upgrade, an anti-virus or other incompatible software on the computer.

The quick fix would be uninstalling Covenant Eyes and reinstalling through our website, but if you have time I would suggest giving our Customer Service a call so we can find the reason for the crash and prevent this from happening in the future. Our Customer Service can be reached at 877.479.1119 and we're available Monday-Friday from 8am-Midnight EST and Saturday 10am-6pm EST. We look forward to hearing from you!

Best regards,
Annelise